Shipping Information

General Information

Due to currency exchange rate fluctuations, orders with values very close to the tax-free limit may be subject to Duties and Taxes (D&T). The currency exchange rate may vary between the order date and customs clearance date.

We recommend checking with your local customs office in Oman to determine whether you can import specific items and whether any additional licenses or permits are required.

For inquiries about shipping, please contact us at Help@PureHerb.com.

Customs Information

For detailed information about customs regulations, import duties, and related matters, please visit the Directorate General of Customs.

Shipping

All PureHerb orders are dispatched from our US warehouses to Oman via Air Freight.

The Estimated Delivery window provided reflects typical delivery times. However, certain orders may experience extended transit times due to air freight delays, customs holds, or unforeseen complications beyond our control.

You may be responsible for paying import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee and will be invoiced directly by the carrier of your choice.

• ASYAD Express: For inquiries regarding ASYAD Express orders, please reach out to ASYAD Express Customer Service at 1001 (From Outside Oman: +968 24922000) or via email at customers@asyadexpress.com.
• NOOL: For inquiries related to NOOL orders, please contact NOOL Customer Service at +968 97789953.
• DHL Express: For inquiries related to DHL Express orders, please contact DHL Express Customer Service at +968 24660770.
• Elite: For shipping-related inquiries concerning Elite orders, kindly contact Elite Customer Service at +968 24442800 or via email at cs@elite-co.com.

Contact Us

If you have any further questions or need assistance with your order, don't hesitate to contact our customer service for prompt support. We're here to help you!