Frequently Asked Questions

Free shipping service should be available in your country. Please ensure that the order value subtotal meets the minimum terms for free shipping, and check to select a free shipping company from the list of available companies before confirming your order. You may also find some products in your cart that do not ship for free. If you need more details please check the shipping information page.

Most orders are processed and shipped immediately upon receipt. So once an order has been shipped, PureHerb cannot cancel it. After receiving the order, you can start the return process by contacting customer service. Refunds will be issued once the product is returned in its original condition. For more information, please review the return and refund policy .

We offer a hassle-free returns policy. If you are not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. For more information, please review the return policy .

The delivery time for your order usually ranges between 7 to 14 business days

The time required to receive your order varies based on your location

If you need more details please check the shipping information page.

Some international shipping companies may take up to 7 to 10 business days to provide or update the tracking status of your order. Some international shipping companies may also need some time for orders to clear customs before tracking status is updated. This may delay your order's status as shipped by several days. Rest assured, your order will be delivered within the expected time frame.

Some shipping companies may mark an order as “delivered” up to 24-48 hours before delivery. If you see this status for your order and do not receive your package, we advise you to wait at least 24-48 hours for the order to be delivered before contacting us or the shipping company.

We recommend contacting the shipping company first to find out the latest status of the order or if the delivery of the order has exceeded the estimated delivery time. Shipping company contact information can be found on our shipping information page. Make sure to provide the shipping company with the following information:

1-: Order Number

You can find your order number in the Orders section of your account on the store, or in the order confirmation message that you receive via email, or the order confirmation message via text message.

2- Tracking number:

You can find your tracking number when you go to your order menu, select your order, and choose "View Tracking History."

3- Delivery address information.

If you do this and still need assistance, please contact our customer support team with the above information and allow one of our trained staff to respond to you within 24 hours.

Rest assured. It is rare for shipments to be lost or damaged, but if you happen to receive your shipment that is completely or partially damaged, please contact our customer support team, and we will help you solve the problem immediately.

Yes, you can pay with peace of mind. We use many secure payment methods, as you can pay using bank cards (Visa, Electron, MasterCard, Maestro, OmanNet Debit). . We also accept payment by bank transfer

Yes, we offer gift cards that can be purchased and used for purchases on our website. They make perfect gifts for friends and family who are interested in health products.

Yes, we take the security of your payment information seriously. Our website is encrypted to ensure the secure transmission of your data, and we adhere to industry standards for payment security.

We offer a wide range of nutritional supplements, beauty products and health products including vitamins, minerals, herbal extracts, athletes products, weight loss products and many other product categories to support your various health needs.

We have many supplements suitable for vegetarians and vegans. Look for the vegan label on our product pages to be sure.

Although we do not provide personalized recommendations, our customer support team is available to help you choose the right supplements based on your needs and goals in case you don't know which product is right for your needs.

Please visit our disclaimer page

Of course not. The information on the website is not a substitute for medical advice and should not be used to diagnose, treat, or prevent any disease. It is recommended that you consult a healthcare professional for any medical or health concerns. The information on the website is for informational and educational purposes only and may not cover all diseases and treatments available. It is important to read and follow the instructions on product labels before using any product. The site is not responsible for any damages that may result from the information or services provided.

Please visit our disclaimer page

You can update your shipping address by logging into your account on our website and accessing the “My Account” section, then “Addresses,” then “View Addresses.” Here you can edit, delete, or add a new address.

We take your privacy seriously and adhere to strict privacy policies. Your personal information is encrypted and stored securely, and we do not share your data with third parties without your consent.