Return & Refund Policy

PureHerb.com Return & Refund Policy

At PureHerb.com, we value your satisfaction and strive to provide you with the best products and services. Our Return and Exchange Policy is designed to ensure a hassle-free experience in the unlikely event that you need to return or exchange a product. Please take a moment to familiarize yourself with our policy to ensure a smooth process.

1. Returns:

We accept returns within seven (7) days from the date of delivery. To initiate a return, please follow these steps:

1. Eligibility:

Products eligible for return must be in their original condition, unused, and with all original tags and packaging.

Perishable and personalized items, as well as products listed under the non-returnable category, are exempt from our return policy.

1. Return Methods:

Money Refund: You can choose to receive a refund in the original payment method used during the purchase.

Reward Points: Alternatively, you may opt for reward points that can be used towards future purchases on our platform.

Gift Card: In certain cases, such as product damage during shipping or an incorrect item sent by mistake, we will issue a gift card with the value of the order or item to be returned.

2. Exchanges:

If you wish to exchange a product for a different size, color, or variant, we offer a 14-day exchange window from the date of delivery. To proceed with an exchange, please adhere to the following:

1. Eligibility:

Exchange requests are applicable to products in their original, unused condition, along with all original packaging and tags.

Certain items, such as perishables and personalized products, are not eligible for exchange. Refer to our non-exchangeable items list for details.

1. Exchange Procedure:

Contact our customer service team to initiate an exchange request.

Once the exchange request is approved, you will receive instructions on returning the original item and receiving the replacement.

3. Non-Returnable and Non-Exchangeable Items:

For the safety and well-being of our customers, certain items cannot be returned or exchanged. These items include, but are not limited to, perishable goods, personalized items, and products deemed non-returnable during purchase.

4. Inspection and Processing:

All returned items will be thoroughly inspected before processing a refund, exchange, or replacement. Please allow up to 10 business days for this process to be completed.

5. Contact Us:

If you have any questions or require assistance regarding returns, exchanges, or our policy, please feel free to contact our customer service team at help@PureHerb.com / +968 98187722.

At PureHerb.com, we are committed to your satisfaction and aim to provide a seamless shopping experience. Thank you for your understanding and cooperation in adhering to our Return and Exchange Policy.

Return Shipping Cost:

At PureHerb.com, we understand that there may be circumstances beyond your control that necessitate a return. We strive to make the process as convenient as possible, including covering return shipping costs in specific situations. Here's a breakdown of our return shipping cost policy:

1. Free Return Shipping:

We offer free return shipping in the following cases:

Product Damage: If the reason for the return is due to the arrival of a damaged product.

Incorrect Product: If you receive the wrong product.

Issues Related to PureHerb: If the return is related to any issues specific to PureHerb products.

In these instances, we will cover the return shipping costs, and you will also receive free shipping for the replacement product, ensuring you experience minimal inconvenience.

2. Customer-Initiated Returns:

If you wish to return a product for reasons unrelated to the scenarios mentioned above, such as a change of mind or preference, you may be responsible for the return shipping costs. In such cases, please contact our customer service team for guidance on the return process and associated costs.

3. Return Process:

To initiate a return with free return shipping, please contact our customer service team. We will provide you with a prepaid return label and instructions on how to return the item.

4. Refund Processing:

Upon receiving your returned item, we will process your refund or replacement as per our Return and Exchange Policy. Please allow the specified processing time for your request to be completed.

5. Questions and Assistance:

If you have any questions or require further assistance regarding return shipping costs or any other aspect of your return or exchange, our dedicated customer service team is here to assist you. Feel free to reach out to us at Help@pureherb.com.

At PureHerb.com, we are committed to ensuring a seamless and customer-centric return process. We appreciate your trust in us and strive to make your shopping experience as convenient and enjoyable as possible.

Refund Process:

When you decide to initiate a return at PureHerb.com, we aim to make the refund process as convenient as possible. The method of refund will depend on your original payment method and may involve certain considerations. Here's an overview of our refund process:

1. Credit Card, Debit Card, and PayPal Payments:

For customers who originally paid via Credit Card, Debit Card, or PayPal, refunds will typically be processed back to the same payment method. However, it's important to note that in some cases, fees imposed by the payment service provider may be deducted from the refunded amount. These fees are beyond our control and are determined by the policies of the respective service providers.

2. Debit Card or Points Balance:

For customers who used payment methods through which direct monetary refunds are not possible, such as gift cards or loyalty points, we offer alternative refund options. You may choose to receive the refund in the form of a debit card or as points added to your balance, which can be used for future purchases on our platform.

3. Refund Timeline:

The timeline for refund processing may vary depending on your original payment method and the circumstances of the return. Credit Card and Debit Card refunds may take several business days to reflect in your account, while refunds in the form of debit cards or points are typically processed more swiftly.

4. Communication and Confirmation:

Once your refund is processed, you will receive email confirmation along with details of the refunded amount and method. Please keep in mind that it may take some time for the refund to appear on your statement or in your account, depending on your payment provider's policies.

5. Additional Assistance:

Should you have any questions or concerns about the refund process, feel free to contact our customer service team at Help@pureherb.com. We are here to assist you and ensure that your refund experience is as smooth as possible.

At PureHerb.com, we value your satisfaction, and we're dedicated to providing a transparent and customer-centric refund process. Thank you for choosing us for your shopping needs.