Shipping Information For Oman

Available Shipping Options

  • Elite Shipping carrier: For shipping related inquiries regarding Elite orders, please contact the Elite Customer Service at (+968) 2444 2800.
  • Ersal: For shipping related inquiries regarding Elite orders, please contact the Ersal Customer Service at (+968) 2444 2800.
  • Delivery by Local Post: Applies to orders valued up to $100.00 and weighing no more than 4 lbs (1.8kg). With this option, tracking is available up to the destination country. Due to reduced access within the local postal network final mile delivery tracking will not be available. PureHerb is striving towards better visibility with this option.
    For Local Post shipping related inquiries please contact your local post at:

We work hard to get the best shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order.
Simply add products to your cart, select your country and You’ll be given shipping options and costs during the checkout process, after you have selected the delivery address for your order. All PureHerb orders are shipped out from our US warehouses or our Europe warehouses to your country by Air Freight.

The Estimated Delivery window provided by PureHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of PureHerb’s control.

Note:
Shipments arriving in Oman will be imposed with a VAT due to government's regulation or import taxes, customs duties, or a brokerage (handling) fee for your order. These charges will either be collected at the time of checkout for customs clearance purposes Or You may have to pay these charges separate from your shipping fee, and you will be billed directly from the carrier of your choice.

But either way If we collect the tax from you, We'll show you this in the billing details during the checkout process. If we do not collect it from you, we will mention you on the checkout page.

Available Payment Methods

Accepted forms of payment currently include::
  • Credit cards associated with Visa, MasterCard, American Express, Discover, and JCB
  • Debit cards associated with Visa or MasterCard
  • PayPal where available

All Pureherb.com transactions are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates.

If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Customs Information

For information about customs, import duties, etc., visit: Directorate General of Customs

Contact them on:

Shipments arriving in Oman will be imposed with a VAT due to government's regulation or import taxes, customs duties, or a brokerage (handling) fee for your order. These charges will either be collected at the time of checkout for customs clearance purposes Or You may have to pay these charges separate from your shipping fee, and you will be billed directly from the carrier of your choice.

But either way If we collect the tax from you, we will show you this during the checkout process. If we do not collect it from you, We will mention you on the checkout page.

Restrictions & Regulations

Due to your country's import regulations, some products may not be available for purchase. If a product is restricted to your country, it will be noted in the shopping cart along with instructions to remove that product before you’ll be able to complete your purchase. We apologize for any inconvenience this may cause you.

While the PureHerb team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.

At PureHerb, we respect the rules and regulations of the Oman government and do our best to block Customs prohibited products from our site.

So please check with the relevant authorities or with your customs office to see if you can import the items, and if any additional licenses or permits are needed.

Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our fulfillment center in an undamaged and resalable condition. A refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In addition, if Pureherb.com is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost, too.

In addition to prohibited items/ingredients, we are also unable to ship free samples or any product requiring cold packs to outside the United States and outside Europe.

We welcome your feedback! If you find a product that should be restricted from shipping to your country, or an item that should not be restricted, please contact us with the product name and a link to the relevant policy from your local regulatory agency/authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.

Returns

If for any reason you’re unhappy with any product you’ve purchased at Pureherb.com, please email, chat or call us to discuss refund eligibility within 90 days of your purchase.

Please keep in mind:

If you are ordering large quantities of a product or more than a 90-day supply of an item, please chat, email or call us before you make your purchase to check the expiration dates of the items we currently have in stock. Food items, personal care products, herbs and other supplements generally have shorter expiration dates and we will be unable to refund products that have an expiration date within the next 90 days.

For refunds of damaged products, a photo is required. Please chat, email or call us before discarding the damaged product.

Due to both customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States

Please click to visit the government's official website for more information on any customs charges.

Package Loss

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures.

An international order will not be considered “lost” until 50 days after shipment date. We are unable to process claims until this 50-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date purchase. Please contact us by email or chat to discuss your options. For information on how to contact us, please click here.

Fraud

We use many of the latest advanced anti-fraud systems as well as our professional technical team that closely monitors any suspicious activities. In case your activity is suspected, they will suspend your account and possibly delete your account and then expose yourself to legal prosecution.

Pureherb.com actively prosecutes fraudulent behavior at every opportunity. If you feel that your account has been inaccurately marked as fraudulent, please contact us immediately and we’ll work quickly to sort it out.

Shipping Address Errors

Unfortunately we cannot change your delivery address after an order has been placed. We work directly with our shipping carriers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Pureherb.com will inform the carrier to abandon the package and no refund will be issued.

Violation of Laws

Items sold at Pureherb.com are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.

Customer Refusal

We are not able to offer refunds on products that are refused for any reason. In addition, if Pureherb.com is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.

Disclaimer

Pureherb.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from Pureherb.com, you agree to the policies stated above. Pureherb.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

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