How do I return a product?
Please follow these steps to start the online return process (RMA):
1- Sign in to your PureHerb account.
2- Click here to go to your Order History page, scroll down and look for your Order Number.
3- Click the "Refunds/Returns" button from the right side.
4- You will fill out a Return Form to receive the Return Label Email.
Note: To help expedite the process and get you a resolution faster please upload pictures of the item(s) that you received. Please note that you can only see the Refunds/Returns button after the estimated delivery time has passed. Only orders with "Delivered" Status and within 60 days of being purchased can be processed for return/refund.
When will my order ship?
Domestic orders will be shipped within 48 hours, pending verification of billing information and the shipping method selected.
International orders and orders containing gift cards or out-of-stock items will be processed as quickly as possible, but may not ship within 48 hours.
Will my international order ship the same day?
In normal case we ship the international order the same day or next day. But in some cases there some of International orders require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. But make sure we ship these orders out as soon as we can, case by case.
Will I be notified when my backordered item will be available or if the expected ship date changes?
If one of our items is on backorder we will provide an estimated ship date in your order confirmation email. If we are unable to ship your product by this date, we will provide you with an updated estimated ship date via email. If your product is not in stock by this updated, estimated ship date, you will be notified via email that the item(s) has been cancelled.
When do the promotions and prices on the website change?
Prices on our website can be updated at any time and may change for weekly and monthly specials.
How does the Buy One Get One Half Off Promotion work?
What payment methods are offered?
You can purchase from PureHerb with credit cards, We Accepted Credit Cards such as Mastercard, VISA, American Express, or Discover... etc.
Note: Only one credit card per purchase is offered.
How do I cancel an order?
Some orders can be cancelled within 30 minutes of being placed. Select the type of shipping/delivery below for the easiest way to cancel your order.