Terms & Conditions

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Website Terms and Conditions


Welcome to www.pureherb.com (hereinafter referred to as the “website” or “site” or “we” or “us”). The websiteis offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of our website constitutes your agreement to all such Terms.

Our website is owned and operated by Pure Herbs Co. LTD with its office located atOman, South Alsharkia, Sur Main road in front of My city center Carfoure, building No:23. Our website provides an online shopping platform through which users/buyers/customers (hereinafter referred to as “You”, “Your”) will have the opportunity to buy products listed on our website (collectively, the “Services”).

By using the Site, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service ("Terms"). These Terms govern your access to and use of the Site and Services and all Collective Content, and constitute a binding legal agreement between you and us.

Please read carefully these Terms and our Privacy Policy, which may be found at ______________________________________ (link to privacy policy), and which is incorporated by reference into these Terms. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

All products/services and information displayed on our website constitutes an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. We reserve the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of our website prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

The use of this Website constitutes your consent to, and agreement to, abide by the most current version of these terms and conditions (the "Terms"). We may at any time revise these terms and conditions by updating the Terms. You agree to be bound by subsequent revisions and agree to review the Terms periodically for changes to the terms and conditions. The most up to date version of the Terms will always be available for your review under the "Terms of Use" link that appears at the bottom of the Website.

This website reserves the right to recover the cost of services, collection charges and lawyers fees from persons using the Site fraudulently. This website reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

PLEASE READ THESE TERMS OF USE AND CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

IN USING THIS WEBSITE YOU ARE DEEMED TO HAVE READ AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS SET FORTH HEREIN. ANY INCIDENTAL DOCUMENTS AND LINKS MENTIONED SHALL BE CONSIDERED TO BE ACCEPTED JOINTLY WITH THESE TERMS. YOU AGREE TO USE THE WEBSITE ONLY IN STRICT INTERPRETATION AND ACCEPTANCE OF THESE TERMS AND ANY ACTIONS OR COMMITMENTS MADE WITHOUT REGARD TO THESE TERMS SHALL BE AT YOUR OWN RISK. THESE TERMS AND CONDITIONS FORM PART OF THE AGREEMENT BETWEEN THE USERS AND US. BY ACCESSING THIS WEBSITE, AND/OR UNDERTAKING TO PERFORM A SERVICE BY US INDICATES YOUR UNDERSTANDING, AGREEMENT TO AND ACCEPTANCE, OF THE DISCLAIMER NOTICE AND THE FULL TERMS AND CONDITIONS CONTAINED HEREIN.

DEFINITIONS AND INTERPRETATION:

Agreement" means the terms and conditions as detailed herein including all Exhibits, privacy policy, other policies mentioned on the website and will include the references to this agreement as amended, negated, supplemented, varied or replaced from time to time.

www.pureherb.com means the online shopping platform via which customers/buyers can purchase the products offered for sale via our website.

"Customer" / "Buyer" means an individual who accepts the offer for sale and purchases/buys from our website by placing an order with us for any product offered for sale on our website. Customers/buyers shall also hereinafter be referred to as “Users”

"Product/s" mean the various Natural Products offered for sale on our website along with the product’s price, related description, information, warranties, refund and cancellation procedures, delivery schedule etc.

“Account” means the accounts created by the customers/users on our website in order to use the Services provided by us and require information such as name, email address, password, contact number etc.

“Content” means text, graphics, images, music, audio, video, information or other materials.

“User content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through our website.

“SNS” means Social Networking Site such as Facebook, twitter etc.

The official language of these terms shall be English.

The headings and sub-headings are merely for convenience purpose and shall not be used for interpretation.

ELIGIBILITY OF MEMBERSHIP:

Use of the Site is available only to persons who can form legally binding contracts under applicable law. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

Our website reserves the right to terminate your membership and refuse to provide you with access to the Site if we discover that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of our website you agree to be bound by the Terms and Conditions.

REGISTRATION

Some of our services are available to unregistered Users but in order to avail broader access to our services you shall be required to create an account with us in order to become a registered user (“User” or “member”).

In order to avail our services you shall be required to create an account with us. In order to create an account and register with us you shall create an account with us.

In order to register for an account with us (an "Account") and provide certain personal information such as name, email address, contact number and password.

You represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Source-wave website cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You must not share your password or other access credentials with any other person or entity that is not authorized to access your account. Without limiting the foregoing, you are solely responsible for any activities or actions that occur under your website account access credentials. We encourage you to use a “strong” password (a password that includes a combination of upper and lower case letters, numbers, and symbols) with your account. We cannot and will not be liable for any loss or damage arising from your failure to comply with any of the above.

You agree to provide and maintain accurate, current and complete information about your Account. Without limiting the foregoing, in the event you change any of your personal information as mentioned above in this Agreement, you will update your Account information promptly.

When creating an Account, don’t:

Provide any false personal information to us (including without limitation a false username) or create any Account for anyone other than yourself without such other person’s permission;

Use a username that is the name of another person with the intent to impersonate that person;

Use a username that is subject to rights of another person without appropriate authorization; or

Use a username that is offensive, vulgar or obscene or otherwise in bad taste.

We reserve the right to suspend or terminate your Account if any information provided during the registration process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create through the Service that violates our Terms. If you have reason to believe that your Account is no longer secure, then you must immediately notify us at Info@PureHerb.com (email address).

You may not transfer or sell your PureHerb (name of the website) account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.

Our Services are not available to temporarily or indefinitely suspended members. Our website reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. Our website reserves the right to refuse service to anyone, for any reason, at any time.

One individual can own only one account in his/her name.

You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes. In addition, you must abide by our website’s policies as stated in the Agreement and the website policy documents published on the Website as well as all other operating rules, policies and procedures that may be published from time to time on the Website by Company.

SERVICES:

Our website is an online shopping platform via which customers/users can purchase/buy products listed on our website at the price indicated therein at any time from any place. Our website has made its services available to use as a matter of convenience for the Users.

Our website uploads pictures of the products which it offers for sale on the website and also mentions the product descriptions therein. In order to make the purchase of the product listed thereon, the customer will have to click on the product which it wishes to purchase and therein it will be displayed with two options that are either to buy the same or add the same to the Cart in order to continue with further shopping.

Thus, the actual transaction of sale purchase shall take place when the user clicks and "Checkout” on our website and pays for the product. We shall ship/deliver the products/items to the user only when the user purchases and pays for the ordered product.

SUBSCRIPTION

We have subscription plans for various products. The customers can subscribe to our various subscription plans, the details of which are mentioned on the website. The subscription plans are subject to the prices listed on the website and if you wish to cancel the subscription then you will have to notify us about the same well in advance by providing us a written notice of cancellation of subscription at least 15 days prior to the renewal of the subscription by writing an email at Info@PureHerb.com

REWARD PROGRAM

The Rewards Program

The Rewards Program is on-going and will continue until terminated in accordance with the terms and conditions set forth herein (“Rewards Program Period”).

Eligibility

The Rewards Program is open only to users who are at least 18 years of age or older at the time of participation. This Rewards Program is void where prohibited or restricted by law. Your participation in the Rewards Program and use of your Rewards Code or Rewards Link, constitutes your full and unconditional agreement to these Terms and Conditions and your decisions and interpretations, which are final and binding in all matters related to the Rewards Program.

General Rewards Program Information

Subject to the above eligibility requirements, you may participate in the Rewards Program when you purchase products offered for sale on our website or apps. When you complete your first order, you will be enrolled in this Rewards Program and be deemed a participant in the Rewards Program in order to receive credits towards your future website purchases (“Rewards Credits”). Rewards Credits earned under this Rewards Program can only be used by you towards your future purchases made on our website and cannot be redeemed for cash.

Your Rewards Credits will automatically apply to your future orders and will appear in your shopping cart when signing into your website’s account. Rewards Credits may only be used as credit for purchasing products and cannot be used towards any shipping costs, sales taxes, or other similar charges.

General Rewards Program Restrictions

We reserve the right to invalidate Rewards Credits if it determines that such credits were improperly credited to your account, obtained fraudulently or in violation of these Terms and Conditions.

Rewards Credits do not constitute property, do not entitle you to a vested right or interest, and have no cash value. As such, Rewards Credits are not redeemable for cash and are not saleable, transferable or assignable for any reason.

All accounts must be in the name of a different living person, not a business entity.

We assume no liability for discrepancies, delays, omissions, inconsistencies or errors in the calculation and the crediting of the Rewards Credits. The decisions of website with respect to the Rewards Program, including without limitation, the qualifying purchases, earned credits, account balances and Rewards Credits are final and binding and non-appealable in all respects.

If you create multiple accounts or attempt to participate in the Rewards Program using multiple identities, then we may, in our sole discretion, may disqualify you and void any or all such accounts. Rewards Credits may not be combined from different promotions for any purpose.

We reserve the right to cancel any orders placed on our website or apps in accordance with the Agreement.

You are not permitted to engage in any form of commercial advertising as this Rewards Program is not intended for commercial purposes. Rewards Codes are strictly prohibited from being placed on commercial sites (including but not limited to deal or coupon sites, eBay, Amazon, etc) and will result in your account and funds being paused or blocked.

You are also prohibited from engaging in any kind of reciprocal referrals that are intended to abuse and disrupt the normal operation of the Rewards Program.

ACKNOWLEDGEMENTS/REPRESENTATIONS AND WARRANTIES BY USERS:

Before placing an order, users are advised to check the product description carefully. By placing an order for a product, buyer/customers agree to be bound by the conditions of sale included in the product’s description/listing.

Charges displayed on the site include only the cost of the product. Service fee for payment, facilitation fee and shipping charges will be levied/charged extra as applicable and will be added in the total when the final purchase is made.

Prices and availability of products are subject to change, without prior notice to users Buyers/Customers, at our sole discretion.

Our website reserves the right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claim or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, we may at our sole discretion suspend, block, restrict, cancel the user id of such user and/or disqualify that user from using our website. Any person who knowingly and with an intention to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information shall be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

The Website is only a venue through which Users can reach a larger base to buy products/items. All products are offered only for a restricted time and only for the available supply

You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before making any purchases through the Website. We shall neither be liable nor be responsible for any actions or inactions of manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard.

Our website strongly advises you not to test the site with false purchases, as it will put you at substantial personal legal risk. It is an offence to use a false name, other false personal information or a known invalid/ unauthorized credit/ debit/ cash card and such other infrastructure directly through Bank or financial institution infrastructure or indirectly through Payment Aggregator. Willfully entering erroneous or fictitious bids may result in prosecution by us.

All purchases on the Website are a firm commitment to purchase. If you are the buyer/purchaser for any product/item, you are obligated to complete the transaction with us. By purchasing an item you agree to be bound by the conditions of sale included in the item's description on our website.

NOT HEALTHCARE ADVICE

The products and claims made about specific products on or through the Site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.

The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on the Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on the Site including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. The Site does not recommend self-management of health issues. Information on the Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact your healthcare professional promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on the Site.

Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.

You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult your physician about interactions between medications you are taking and nutritional supplements. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional. We are not liable for any information provided on the Site with regard to recommendations regarding supplements for any health purposes.

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

PAYMENTS

The users customers/buyers shall make payments to us via their valid debit or credit cards at the time of ordering the product via our website or through the subscription model they have subscribed to.

Unless otherwise stated, all prices/fees are quoted in_______________________.

If you have ordered a product or service that is subject to recurring subscription charges then you consent to our charging your payment method on a recurring basis, without requiring your prior approval from you for each recurring charge until such time as you cancel the applicable product or service. You will be notified in advance of any price changes. You may cancel a recurring subscription by providing us notice prior to shipment of the product that is subject to the subscription.

In addition to the payment of the applicable purchase price for a purchased item, users buyers are responsible for paying all shipping costs to us and all applicable sales, excise, import, export, GST and other taxes or duties associated with the purchase and sale of any items through the Service. All such shipping costs and taxes are not included in the listed price for any items made available through the Service, but will be displayed to buyers before confirmation of any purchase.

Our website uses third party payment providers to receive payments from users. We are not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues.

We take utmost care to work with 3rd party payment providers, but do not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers

Our website reserves the right to refuse to process transactions by users with a prior history of questionable charges including without limitation breach of any agreements by Buyer with us or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

The users acknowledge that we will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond our control.

Our website reserves the right to recover the cost of goods, collection charges and lawyers' fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful act or acts or omissions in breach of these terms and conditions.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

RETURN AND REFUND

The orders once placed by the customer are non-cancellable and the Company or the website shall entertain no requests of cancellation of the order.

We do not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when the customer has received the product, customer may contact us for a return.

However, our Company has an effective replacement and refund policy. The products will be replaced only on the following grounds:

If the product delivered to the Customer is defective;

If the product delivered to the is an expired product thus rendering it unfit for consumption;

If the customer has been shipped with the wrong order.

For the reasons attributed in clause 9.3 the customer may make a complaint about the order or the product on our compliant number appearing on our website within 24 hours of receiving of the product. It shall also provide us with the pictures of the defected product shipped to it.

If the customer fails to make the complaint within 24 hours of receiving the order, the Company shall not be liable towards any refunds or replacements;

In such a case, the Company shall either replace the product or provide the customer with a new and correct product or it shall refund the money into the account of the customer provided if the product cannot be replaced. Such refund shall take place within 7 days from the date the Company receives back the product.

In case of “Damaged / Defective / Wrong product received”: The Shipping expenses will be borne by us. Note: The package will be picked up within 2-4 business days from customer’s end. After the pickup, we can re-dispatch the product (it will take 5-6 business day for delivery) or can make the refund only

SHIPPING AND DELIVERY

We aim to process and dispatch orders as quickly as possible;

For deliveries in Oman: ________ working days unless we are exceptionally out of stock in which case we will let you know in advance.

For deliveries in the rest of the world: _______________ days unless we are exceptionally out of stock in which case we will let you know in advance.

Orders that are customer approved but without enough funds will not be processed.

Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place.

On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof

You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.

You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.

Any shipment which we are sending for personal use and customer is not answering the call or not replying to our mail then in that case if they ask for refund that wouldn’t be possible as per our management decision.

Customs and international shipping

All of our orders are shipped internationally from our warehouse in_________________, Oman to your provided shipping address via_________________.

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with _________________to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from __________________ for import duties and taxes, you will have to pay ___________________directly at the time of delivery.

We will not make any refund if in case there is any custom issues in your country whether it’s related to weight or number of quantity of products.

International Shipping costs will vary depending on the destination and weight of order.

DUTY AND TAXES

Please note that the Duty and Taxes charge will be extra as per the Customs of Destination country and cannot be confirmed beforehand.

Customs Obligation

Please note that the receiver needs to fulfill the requirements regarding the paperwork for the purpose of Import Clearance. It is not necessary that the consignee will have to visit Customs office but depending on the Customs rule of the destination country, there might be a need of several paper works at times to clear the goods from Customs. If any such requirements arises then the same needs to be adhered to by the receiver failing which we will not be liable of any MONEY BACK as the Carrier will not be able to deliver the goods without it and the Customs might not allow the goods to enter their country due to which the same will be carried back by the Carrier.

Remote Area

Please note that if the receiver's delivery address falls into a remote area then a charges of _____________________will be levied extra. To know further details, you can E-Mail us on ___________________________ with your ZIP Code / Postal Code to confirm if the delivery area falls into a Remote Area or Not.

In remote area shipment will take 10-15 business days for delivery. If shipment gets lost in transit for remote areas then it won’t be our responsibility, Claims for refund cannot be processed in such cases

COLOURS AND PRODUCT DESCRIPTION:

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been incorrectly published, including prices and promotions.

Our website attempts to be as accurate as possible. However, our website does not warrant that product descriptions or other content of the site are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, please contact our customer service department at our website.

YOU AGREE AND CONFIRM:

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by us for redelivery shall be claimed from you.

That you will use the services provided by our website, its affiliates and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in our sole discretion to reject the registration and debar you from using the Services of our website and / or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You shall at all times ensure full compliance with the applicable provisions including International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to GST, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service.

It is possible those other users (including unauthorized/unregistered users or "hackers") may post or transmit offensive or obscene materials on the Website and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the website, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the website you acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the website. Please carefully select the type of information that you publicly disclose or share with others on the Website.

YOU MAY NOT USE THE SITE FOR ANY OF THE FOLLOWING PURPOSES:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Interfering with any other person's use or enjoyment of the Site.

Breaching any applicable laws;

Interfering or disrupting networks or web sites connected to the Site.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Without limiting other remedies, we may, in our sole discretion, limit, suspend, or terminate our services and user accounts, prohibit access to our sites, services, applications, and tools, and their content, delay or remove hosted content, and take technical and legal steps to keep users from using our sites, services, applications, or tools, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a period of months, or to modify or discontinue our site, services

MODIFICATION OF TERMS & CONDITIONS OF SERVICES:

We may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on our website. You should regularly review the Terms & Conditions on our website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

This website will not be liable for delays resulting from incomplete address. In such cases the customer will have to bear the reshipping charges.

REVIEWS, FEEDBACK, SUBMISSIONS:

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain our property. Such disclosure, submission or offer of any Comments shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we exclusively own all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Our website does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant us the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify us and our affiliates for all claims resulting from any Comments you submit. We and our affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

COPYRIGHT & TRADEMARK:

Our website, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.pureherb.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to us or third party suppliers. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of our website. You cannot modify, distribute or re-post anything on this website for any purpose.

Shop It Off names and logos and all related product and service and our slogans are the trademarks or service marks of Shop It Off. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of our website or its suppliers and protected by _______________laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by our website, one of its affiliates or by third parties who have licensed their materials to us and are protected by ______________laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of our website and is also protected by ____________laws.

If you learn of any unlawful material or activity on our website, or any material or activity that breaches this notice, please inform us. We respect the intellectual property rights of others and expect users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are promptly and properly provided to us. If you have a reason to believe that Your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:

a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

identification of the copyrighted work claimed to have been infringed;

identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

Your contact information, including your address, telephone number and an email address;

a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

a statement that the information in the notification is accurate, and that You are authorized to act on behalf of the copyright owner.

We have the right to remove the Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if we determine that the user is a repeat infringer.

Notices regarding our website should be sent to: Info@PureHerb.com (email address of our copyright agent to whom copyright infringement complaints can be filed).

INDEMNITY:

You agree to defend, indemnify and hold harmless our Company/website, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to our website or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

TERMINATION:

We may, at any time and without notice, suspend, cancel, or terminate your right to use the website (or any portion of the website). In the event of suspension, cancellation, or termination, you are no longer authorized to access the part of the website affected by such suspension, cancellation, or termination. In the event of any suspension, cancellation, or termination, the restrictions imposed on you with respect to material downloaded from the website and the disclaimers and limitations of liabilities set forth in the Agreement, shall survive.

Without limiting the foregoing, we may close, suspend or limit your access to our website:

if we determine that you have breached, or are acting in breach of, this Agreement;

if we determine that you have breached legal liabilities (actual or potential), including infringing someone else's Intellectual Property Rights;

if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;

to manage any risk of loss to us, a User, or any other person; or For other similar reasons.

If we find you breaching these terms of service, you may also become liable for an amount of which we have suffered losses/damages.

DISCLAIMERS AND LIMITATION OF LIABILITY:

The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site.

The Site provides content from other Internet sites or resources and while our website tries to ensure that material included on the Site is correct, reputable and of high quality, it shall not accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. This disclaimer constitutes an essential part of this User Agreement. In addition, to the extent permitted by applicable law, we are not liable, and you agree not to hold Company responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

Your use of or your inability to use our Website, Services and tools;

Delays or disruptions in our Website, Services, or tools;

Viruses or other malicious software obtained by accessing our Website, Services, or tools or any site, Services, or tool linked to our Website, Services, or tools;

Glitches, bugs, errors, or inaccuracies of any kind in our Website, Services, and tools or in the information and graphics obtained from them;

The content, actions, or inactions of third parties, including items listed using our Website, services, or tools or the destruction of allegedly fake items;

A suspension or other action taken with respect to your account; and

To the fullest extent permitted under applicable law, our website or its suppliers shall not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. Without prejudice to the generality of the section above, the total liability of our website to you for all liabilities arising out of this USER AGREEMENT WHETHER IN TORT OR CONTRACT IS LIMITED TO THE VALUE OF THE PRODUCT ORDERED BY YOU. Our website, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, our website assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.

THE COMPANY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. THE COMPANY /OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

Our website periodically schedules system downtime for the Sites for maintenance and other purposes. Unplanned system outages also may occur. You agree that we have no responsibility and is not liable for: (a) the unavailability of any of the Sites; (b) any loss of data, information or materials caused by such system outages; (c) the resultant delay, mis-delivery or non-delivery of data, information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation any companies or servers hosting any of the Sites, any Internet service providers or otherwise.

GOVERNING LAWS AND JURISDICTION:

This User Agreement shall be construed in accord with the applicable laws of __________________regardless of your physical location.

The Courts at ______________________have exclusive jurisdiction in any proceedings arising out of this agreement.

DISPUTE RESOLUTION:

Generally, transactions are conducted smoothly on our website. However there may be some cases where we and you may face issues. A 'Dispute' can be defined as a disagreement between you and us in connection with a transaction on the Website.

In the interest of resolving disputes between you and us in the most expedient and cost effective manner, you and we agree that any and all disputes arising in connection with the Terms shall be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to all claims arising out of or relating to any aspect of the Terms, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of whether the claims arise during or after the termination of the Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THE TERMS, YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

The venue for arbitration shall be ____________________________ and the seat of Arbitration shall be _____________________and the language used for arbitration shall be English.

The award of the arbitration shall be binding on both, you and us.

The suits which are impliedly or specifically barred by this agreement shall be opposed by us by pleading this agreement.

SITE SECURITY:

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail-bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from us on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

PRIVACY:

All Personal Information and User Generated Content provided to or displayed on the Site and Services are subject to our Privacy Statement.

NOTICE

By using the Site and Services, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Site and Services.

You acknowledge that all contracts, notices, information and other communication we may provide electronically comply with any legal requirements that such documents are in writing.

Notice will be deemed received and properly served immediately when posted on the Site and Services, 24 hours after an email is sent, or 3 days after the date of posting any letter. As proof of service, it is sufficient that:

For letters, the letter was properly addressed, stamped and placed in the post; and

For emails, the email was sent to the specified email address at Info@PureHerb.com

LEGAL COMPLIANCE

In addition to this Agreement, you must familiarize yourself with, and comply with the Policies, domestic laws (including common law), state legislation, international laws, statutes, ordinances and regulations regarding your use of our services. Notwithstanding successful conclusion of a transaction you must ensure strict compliance with any particular formalities which, if not complied with, will either render a transaction void or unlawful.

You alone, and not we, are responsible for ensuring that the services and any other activities conducted on the website are lawful. You must ensure that they comply with all applicable laws in ______________and all other countries.

You should comply with country, state and federal regulations.

LINKS TO OTHER WEBSITES:

Links to third party Websites on this site are provided solely as a convenience to you. If you use these links, a new browser will be lodged to access linked Websites. We have not reviewed these third party Websites and does not control and is not responsible for any of these Websites or their content. We do not endorse or make any representations about them, or any information, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party Websites linked to this site, you do this entirely at your own risks.

NO WAIVER IMPLIED:

The failure of us to enforce at any time any of the provisions of these of Agreement, or the failure to require at any time performance by you of any of the provisions of these provisions, shall in no way be construed to be a present or future waiver of such provisions, nor in any way affect the our right to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of these provisions shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

SEVERABILITY:

Each Term shall be deemed to be severable. If any Term or portion thereof is found to be invalid or unenforceable, such invalidity or unenforceability shall in no way effect the validity or enforceability of any other Term.

ASSIGNMENT:

You will not assign any rights or delegate any obligations under these Terms, in whole or in part, by operation of law or otherwise, without obtaining our prior written consent, which may be withheld in our sole discretion.

We may assign our rights and delegate any of our obligations under these Terms, in whole or in part, without your consent. Any assignment or delegation in violation of the foregoing will be null and void. These Terms will be binding and inure to the benefit of each party’s permitted successors and assigns.

FORCE MAJEURE:

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:

a) acts of god;

b) natural disasters;

c) sabotage;

d) accident;

e) riot;

f) shortage of supplies, equipment, and materials;

g) strikes and lockouts;

h) civil unrest;

i) Computer hacking; or

j) malicious damage.

DIGITAL SIGNATURE:

By using our services, you are deemed to have executed this Agreement electronically, effective on the date you register your Account and start using our services. Your Account registration constitutes an acknowledgement that you are able to electronically receive, download, and print this Agreement.

In connection with this Agreement, you may be entitled to receive certain records, such as contracts, notices, and communications, in writing. To facilitate your use of the website, you give us permission to provide these records to you electronically instead of in paper form.

By registering for an Account, you consent to electronically receive and access, via email, all records and notices for the services provided to you under this Agreement that we would otherwise be required to provide to you in paper form. However, we reserve the right, in our sole discretion, to communicate with you via the Postal Service and other third-party mail services using the address under which your account is registered. Your consent to receive records and notices electronically will remain in effect until you withdraw it. You may withdraw your consent to receive further records and notices electronically at any time by contacting Customer Support. If you withdraw your consent to receive such records and notices electronically, we will terminate your access to the Services, and you will no longer be able to use the Services. Any withdrawal of your consent to receive records and notices electronically will be effective only after we have a reasonable period of time to process your request for withdrawal. Please note that your withdrawal of consent to receive records and notices electronically will not apply to records and notices electronically provided by us to you before the withdrawal of your consent becomes effective.

In order to ensure that we are able to provide records and notices to you electronically, you must notify us of any change in your email address by updating your Account information on the website or by contacting Customer Support.

ENTIRE AGREEMENT:

These Terms collectively represent the entire agreement and understanding between you and us and supersede any other agreement or understanding (written, oral or implied) that you and we may have had. Any statement, inducement, promise, covenant or condition not expressly found either in these Terms shall be deemed as void.

CONTACT US:

For any further clarification of out Terms and Conditions and Privacy Policy, please write to us at Privacy@PureHerb.com .

Rewards for life Terms & Conditions

1. These terms and conditions, together with our Privacy Policy, are applicable across the entire Pure Herb rewards for life Programme ("the Programme") and any participation in the Programme constitutes acceptance of them. The rewards for life account, card, key fobs, coupons and points, in whatever form, are issued by and remain the property of Pure Herb Retail Limited ("Pure Herb") which may, at any time, terminate the Programme or alter or amend the conditions of operation of the Programme.


2. All members of the Programme must be resident in the UK and aged 16 years or over.


3. You can register for the Programme in any UK Pure Herb store, online and via mail order.


4. The Pure Herb rewards for life card ("H&B RFL card"), in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card. Pure Herb rewards for life key fobs may be used by anyone who is resident at the same registered address as the member.


5. Members are only entitled to one Pure Herb rewards for life account each. Pure Herb reserves the right to refuse, merge or close additional accounts at any time.


6. Your H&B RFL card is personal to you. We do not issue additional H&B RFL cards for your account, but your family and friends can of course apply for their own Pure Herb rewards for life cards.


7. The Programme is only for personal and consumer use. H&B RFL cards and key fobs cannot be used for any business transaction or purpose.


8. H&B RFL cards and key fobs can only be used for purchases from UK Pure Herb stores and for purchases made online at www.hollandandbarrett.com or via mail order.


9. Pure Herb rewards for life accounts, cards, key fobs, coupons and points cannot be transferred, bought, sold or in any way traded.


10. To receive full membership benefits of the Programme, including reward coupons, members must activate their card online at www.hollandandbarrett.com/signup or via their nearest UK Pure Herb store. Members who experience difficulties with this process should call the Pure Herb rewards for life helpline on 0370 606 6606.


11. Members must register their personal details and keep Pure Herb informed of any changes. Pure Herb cannot be held responsible for any loss of points or coupons incurred as a result of out of date details, and may cancel membership of the Programme if details are clearly no longer current.


12. If a new H&B RFL card is not activated within one year of receipt, the account will be closed.


13. The safe keeping of H&B RFL cards, key fobs and coupons remains the responsibility of the rewards for life member, as do any security details relating to the account i.e. username and password. Pure Herb cannot be held responsible for any loss arising from the member failing to ensure the security or safe-keeping of these items.



14. Pure Herb may decline to issue, withdraw or cancel Pure Herb rewards for life accounts, cards, key fobs, coupons and points, in whatever form, and / or remove a member from the Programme at any time where there is reasonable belief of:


  • a. Any abuse or attempted abuse of the Programme;
  • b. Any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the Programme; or
  • c. any behaviour relating to Pure Herb rewards for life or Pure Herb that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

15. Members can choose to leave the Programme at any time. By leaving the Programme members forfeit the right to any points or coupons already accrued or issued.


16. Members who do not collect any points for one year will be removed from the Programme and will need to apply for new membership should they wish to re-join.


17. Members may be able to acquire the points or coupons of a close family member who has died by providing a written request, informing us of the membership details of the deceased.


18. Your privacy is very important to us. A copy of our Privacy Policy is set out below. Privacy policy: Your privacy is very important to us, that's why we'll take great care with any personal information you share with us and will never release these details to any company outside of the Pure Herb group of companies for their marketing purposes. However, we would like to use the information you share with us to keep you up to date with the range of products and services we offer and to help make shopping with us easier. This includes news of events, promotions, offers, product launches and special activity relating to your rewards for life membership. We may contact you by email, post, text message or phone. We are constantly looking to improve our business and the service we offer, so from time to time we may contact you to get your feedback or for research purposes. However, we will always give you the option of how you want to be contacted by us and when you want to end your participation in the Programme. If you want to limit how we contact you or cease participation in the programme, then please contact us via the rewards for life helpline on 0370 606 6606 or email us at rewardsforlife@hollandandbarrett.com.


rewards for life Points

19. The current conversion value of points is one point equals one penny. We will not exchange Pure Herb rewards for life points for cash. We may from time to time change the number of points you collect on products and services included in the Programme. We will display notices in stores and at www.hollandandbarrett.com advising members of changes.


20. Pure Herb rewards for life points can be earned at UK Pure Herb stores and for purchases made online at www.hollandandbarrett.com or via mail order. The current introductory rate of points collected is 4 points for each full £1 of expenditure, after any discounts have been applied. Points will be collected on all purchases over £1.


21. To be awarded points, members must spend £1 or above on qualifying products in a single transaction. During time of point promotions or special offers, the amount of points awarded may change and may vary depending on the products bought, the amount spent and where the transaction takes place.


22. Members must present their H&B RFL card or key fob at the checkout in order to collect points for a transaction in stores. It may be possible for members who forget to do this at the time of the transaction to have their points added manually at the store, but this cannot be guaranteed if the customer has not activated their card. Upon production of a valid receipt, provided the receipt belongs to the claiming member, relates to their personal expenditure and is produced within 14 days of the original transaction date, it may also be possible to manually add points for a transaction to the member's account. All queries of this nature should be referred to the H&B RFL helpline by calling 0370 606 6606. Points may only be claimed for up to two transactions or receipts per day. Receipts may need to be posted, faxed or emailed and guidance on this will be provided by the Pure Herb rewards for life Helpline.


23. Members will be required to quote their H&B RFL card number to collect points on purchases made through any catalogue, phone or online transaction.


24. Certain products may be excluded from the Programme at the discretion of Pure Herb from time to time, particularly those which are the subject of other promotional activity.


25. Members can earn a maximum of 30,000 points in any one collection period.


26. During any double points and other events, in store, online or on mail order members will receive the promotional rate of points only. The normal rate of points at that time will not be awarded in addition to the promotional points.


27. Pure Herb may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be treated as abuse of the Programme.


28. Pure Herb is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.


29. If you fail to present your H&B RFL card when receiving a refund, we will deduct the points from your H&B RFL card the next time you present it in stores.


30. When returning goods purchased from www.hollandandbarrett.com, unless you are requesting an exact replacement for your return, any Pure Herb rewards for life points collected on those items will be deducted from your H&B RFL card.


31. Points have no value until converted into coupons at the end of a collection period.

32. Pure Herb is under no obligation to award Pure Herb rewards for life points other than for qualifying transactions.


33. Points will be awarded for any shipping / delivery charges incurred for online and direct mail orders.


rewards for life Coupons

34. Pure Herb rewards for life coupons will be sent ("H&B RFL coupons"), with a statement to members who have accumulated total points above the qualifying threshold at the end of each collection period. The current minimum qualifying threshold to receive a coupon is 50 points.


35. Pure Herb is under no obligation to send a statement by post.


36. The value of H&B RFL coupons given by Pure Herb will be based on the number of points that a member has collected by the end of the last day of the collection period. Collection periods may vary at Pure Herb's discretion.



37. Points values at the end of the collection period will be converted into reward coupons in 25 pence increments, with a minimum coupon value of 50 pence. Other than for customers who receive their coupons by post, we may at any time reduce the amount of the minimum coupon value. Any points that remain following conversion (because they are either below the qualifying threshold or above the value of the reward coupon) will be 'carried forward' as the starting balance for the next collection period. 'Carried forward' points will expire after one year if the account has not been used within that period.


38. H&B RFL coupons valid for 3 months from date of issue and are accompanied by an expiry date, beyond which they cannot be used or reissued. Coupons that are lost or mislaid may be reissued with the original expiry date, provided they have not been redeemed previously. Additional terms and conditions may be found on the back of the coupons.


39. Pure Herb may restrict the use of the reward coupon to selected products and exclude products which may be included in other promotional activity.


40. Each H&B RFL coupon must be used in full in one transaction and no change will be given. The coupon can be used as part payment towards product(s) of a higher value provided the balance of the payment is covered by another suitable method.


41. If a product you purchase using a reward coupon is unsatisfactory, please return it to any UK Pure Herb store. If necessary, we will re-credit your account with the correct number of points. No cash refund will be given in these circumstances.


General

42. Points awarded at the time of a transaction or coupons already issued may be removed or cancelled if Pure Herb determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, no advice given or action taken by our staff that is contrary to these terms and conditions will have the effect of changing these terms and conditions.


43. The Programme is operated by Pure Herb Retail Ltd, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.


44. These terms and conditions are correct as of 12th February 2016 and shall be governed by and construed in accordance with the laws of England. Any disputes will be decided only by the English courts. Pure Herb reserves the right to change these terms and conditions, at any time, for legal, regulatory, business or policy reasons. Members who continue to participate in the Programme following such a change will have accepted the amended terms and conditions.


45. A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.


46. Due to printing lead times, the terms and conditions available in stores may not reflect recent changes. The most up to date terms and conditions for the Programme can be found on this page or can be provided in writing by contacting the H&B RFL helpline on 0370 606 6606.

September 2018 Reward Coupon

Coupon valid until 31/12/18. Reward coupon and valid rewards for life card must be presented at the time of transaction. Reward coupon is non-transferable. Reward coupon can be redeemed only once. Must redeem in full. No change will be given. Coupon has no cash value. No photocopies will be accepted. Redeemable in any Pure Herb UK store, online at www.hollandandbarrett.com or by mail order. No points will be collected on the rewards coupon amount. Please refer to rewards for life terms and conditions for full coupon terms and conditions. To be removed from our mailing list, please contact customer services on 0370 606 6606.

Offer - healthy & Healthy for Men Magazines

This coupon entitles the bearer to the Healthy or Healthy For Men magazine was £1.99 now 99p. Offer ends 31/12/18. The offer is subject to product availability (magazine skus: 17176, 17179, 17181, 17223, 17228, 10226, 10309) and is available only in UK 'Pure Herb' stores. This coupon can be used multiple times, once per sku. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

December 2018 Reward Coupon

Coupon valid until 07/04/19. Reward coupon and valid rewards for life card must be presented at the time of transaction. Reward coupon is non-transferable. Reward coupon can be redeemed only once. Must redeem in full. No change will be given. Coupon has no cash value. No photocopies will be accepted. Redeemable in any Pure Herb UK store, online at www.hollandandbarrett.com or by mail order. No points will be collected on the rewards coupon amount. Please refer to rewards for life terms and conditions for full coupon terms and conditions. To be removed from our mailing list, please contact customer services on 0370 606 6606.

Offer 1

This coupon entitles the bearer to 200 BP when they buy any Pure Herb Vitamin D. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 2

This coupon entitles the bearer to 150 BP when they buy any H&B Organic fruits, nuts and seeds. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in IE 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 3

Offer valid in any Pure Herb UK store and online at www.hollandandbarrett.com until 22/01/19. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Only one coupon per customer allowed. Coupon must be presented at the time of purchase-no photocopies accepted. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 4

Offer valid in any Pure Herb UK store and online at www.hollandandbarrett.com from 23/01/19 until 08/03/19. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Only one coupon per customer allowed. Coupon must be presented at the time of purchase-no photocopies accepted. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

healthy & Healthy for Men Magazine Offer

This coupon entitles the bearer to the healthy or Healthy For Men magazine was £1.99 now 99p. Offer ends 31/03/19. The offer is subject to product availability (magazine skus: 17181, 10226, 10229, 10243, 17228, 10309, 10310) and is available only in UK 'Pure Herb' stores. This coupon can be used multiple times, once per sku. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 5

This coupon entitles the bearer to 150 BP when they spend £6 on Dried Fruits, Nuts and Seeds. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 6

This coupon entitles the bearer to 100 BP when they spend £4 on Sweet and Savoury Snacks. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 7

This coupon entitles the bearer to 300 BP when they spend £12 on Bone & Muscle Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 8

Offer valid in any Pure Herb UK store and online at www.hollandandbarrett.com until 22/01/19. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Only one coupon per customer allowed. Coupon must be presented at the time of purchase-no photocopies accepted. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 9

Offer valid in any Pure Herb UK store and online at www.hollandandbarrett.com until 22/01/19. Bonus points will be awarded on the total value of the transaction after all discounts are applied. Only one coupon per customer allowed. Coupon must be presented at the time of purchase-no photocopies accepted. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 12

This coupon entitles the bearer to 400BP when they spend £16 on Bone & Muscle Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 13

This coupon entitles the bearer to 350BP when they spend £14 on Digestive Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 14

This coupon entitles the bearer to 150 BP when they spend £6 on Dried Fruits, Nuts and Seeds. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 15

This coupon entitles the bearer to 600BP when they spend £24 on Honey, Jams and Spreads. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 16

This coupon entitles the bearer to 400BP when they spend £16 on Bone and Muscle Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 17

This coupon entitles the bearer to 450BP when they spend £18 on Omega 3 and Fish Oils. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 18

This coupon entitles the bearer to 400BP when they spend £16 on Bone & Muscle Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 19

This coupon entitles the bearer to 300BP when they spend £12 on Digestive Health. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 20

This coupon entitles the bearer to 150BP when they spend £5 on Cooking & Baking. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 21

This coupon entitles the bearer to 250BP when they spend £10 on Natural Beauty. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 22

This coupon entitles the bearer to 200BP when they spend £8 on Aromatherapy & Home. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 23

This coupon entitles the bearer to 350BP when they spend £14 on Honey, Jams & Spreads. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 24

This coupon entitles the bearer to 350BP when they spend £14 on Energy & Endurance. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 25

This coupon entitles the bearer to 550BP when they spend £22 on Protein. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout.

Offer 26

This coupon entitles the bearer to 250BP when they spend £10 on Natural Beauty. Offer ends 22/01/19. The offer is subject to product availability (all products can be found here) and is available only in UK 'Pure Herb' stores. Offer valid for in-store, online and order-in-store transactions. For online and order-in-store transactions, enter valid code at the checkout

Promotional Terms and Conditions

Half Price on Selected Items

Half Price on Selected Items promotion is valid from 8am on Wednesday 23rd January 2019 until 8am on Wednesday 13th February 2019 and applies to selected items only. All orders are subject to availability. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.

Multibuy Offers on Selected Items

Multibuy Offers on Selected Items is from 8am on Wednesday 23rd January 2019 until 8am on Wednesday 13th February 2019 and applies to selected items only. All orders are subject to availability. On all multi-buy promotions the discount will be applied to the lowest priced item. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.

Great Savings

Great Savings [% off deals] is valid from 8am on Wednesday 23rd January 2019 until 8am on Wednesday 13th February 2019 and applies to selected items only. All orders are subject to availability. We reserve the right to retract these offers at any time. Not to be used in conjunction with any other promotion. This offer is only valid on hollandandbarrett.com.

10% off Vegetarian Society and Vegan Society

10% off if you are a member of the Vegetarian Society or Vegan Society is valid online at hollandandbarrett.com. Apply the code at the basket to redeem 10% off. Offer applies to registered Vegetarian Society members only and cannot be used with other promotional codes. Code can only be applied once per member. 10% off will be applied to the order after all other discounts have been applied and does not include delivery charge. All orders subject to availability. We reserve the right to retract this offer at any time.

£5 off £45

Offer entitles the customer to £5 off every £40 spend in a single transaction, up to £495 or more spend. Redeemable in Pure Herb UK stores and online at www.hollandandbarrett.com between 00.01am on Monday 4th February 2019 and 23.59pm on Monday 11th February 2019 only. Specified amount will be awarded once per transaction and will be deducted from total basket spend once qualifying amount is reached and after all other discounts are applied. Offer can be used with bonus points offers, reward coupons and ‘Penny Sale’ but cannot be used with any other discounts, promotions or offers on total transaction spend. All orders subject to availability. We reserve the right to retract this offer at any time.

Standard Wholesale Pure Herb

1. Definitions

In these Terms and Conditions the following words shall have the following meanings :-

“The Company” means Holland & Barrett International Limited

“The Goods” means the products, articles or things which are supplied by the Company

“The Buyer” means the corporate entity firm or person being the purchaser of the Goods

2. Making the Contract

2.1 All orders placed by the Buyer for the Goods are subject to these Terms and Conditions.

2.2 These Terms and Conditions exclude any other terms and conditions additional hereto or which the Buyer might seek to impose.

2.3 No variation of these Terms and Conditions is permitted unless expressly accepted by the Company in writing.

2.4 A quotation provided by the Company is open for a period of 30 days only beginning with the date thereof, provided that the Company does not previously withdraw it. Any price list issued by the Company can be withdrawn without prior notice.

2.5 A contract is not made between the Buyer and the Company until the Company accepts an order by giving written notice to the Buyer or the Company attempts delivery of the Goods, whichever is the first to occur.

3. Cancellation

3.1 No cancellation of an order by the Buyer is permitted except where expressly agreed by the Company in writing.

3.2 The Buyer will in the event of agreed cancellation by the Buyer indemnify the Company fully against all expenses incurred up to the time of such cancellation together with (by way of liquidated damages) a sum representing the Company’s loss of profit.

4. Terms of Payment

4.1 Unless otherwise agreed in writing and stated on the invoice, all sums become due and payable by the Buyer under these Terms and Conditions not later than 30 days from the date of invoice by the Company. Time for payment shall be of the essence.

4.2 The Company reserves the right to charge interest at 5% above the base rate of Barclays Bank PLC on all overdue amounts, such interest being deemed to accrue on a day to day basis from the due date for payment.

4.3 If the Buyer fails to fulfil the terms of payment, the Company shall be entitled to demand payment of all outstanding balances whether due or not and/or cancel all outstanding orders whether due or not and/or decline to make further deliveries except on receipt of cash or other satisfactory security.

4.4 The Company reserves the right at any time at its discretion to demand security for payment before continuing with or delivering any order.

4.5 The Buyer shall have no right of set off, statutory or otherwise.

5. Delivery

5.1 All items due for delivery shall be delivered to the address at which the Buyer’s account is registered, unless the Company is otherwise notified in writing.

5.2 Time of delivery is not of the essence.

5.3 The Company shall not be liable for any loss whatsoever or howsoever arising caused by its non-delivery or by the failure to make Goods ready for collection on the due date.

5.4 If the Company is prevented from delivering any Goods at the time provided for delivery by reason of any cause outside the reasonable control of the Company (including but not limited to fire, explosion, delay in supplies, interference by labour strikes or lock outs, or non-availability of transport or materials) then the date or period for delivery shall be extended by the duration of the delaying factors. If the delaying factors shall have operated for 12 weeks or more and shall still be operating, the Buyer may give written notice to the Company to terminate the contract in respect of those Goods which still remain to be delivered under the contract.

5.5 The Company reserves the right to make delivery by instalments and to tender a separate invoice in respect of each instalment.

5.6 If no date for delivery is stated, deliveries shall be made at a reasonable rate.

5.7 Deviations in the quantity of the Goods delivered representing not more than 10 per cent by value from that stated in the Buyer’s order shall not give the Buyer any right to reject the Goods or to claim damages and the Buyer shall accept and pay at the contract rate for the quantity of the Goods delivered.

5.8 If the Buyer shall fail to take delivery of the Goods when delivery is attempted or falls due, the Company shall be considered to have tendered and the Buyer to have refused to accept such delivery.

5.9 The Company shall pay the cost of carriage and packing on all orders for Goods to the net value of over £100 which are to be delivered in the United Kingdom, except where any order or part thereof is dispatched on the specific instructions of the Buyer in a particular manner, in which case the Buyer will pay the costs of carriage and/or packing as the case may be.

5.10 Except as provided in clause 5.9, the prices quoted by the Company do not include any carriage or packing charges and these shall be paid for by the Buyer.

6. Returns

6.1 No Goods may be returned by the Buyer except with the prior consent in writing given by the Company. The signature of a delivery note does not constitute consent.

7. Intellectual Property

7.1 The drawings, designs, copyright and intellectual property in the Goods shall belong to the Company unless expressly agreed in writing to the contrary.

8. Risk and the passing of property

8.1 Title in the Goods shall not pass to the Buyer until payment is made by the Buyer of the price and all other monies due to the Company. At any time prior to such payment being made, the Company or its agents shall have the right to enter upon the premises where the Goods are stored and retake possession of them.

8.2 Risk in the Goods shall pass to the Buyer whenever the first of the following events occurs:

  • the Goods are delivered to the Buyer’s address or such other address notified by the Buyer in writing; or
  • if the Goods are collected, when the Goods are loaded onto transport provided by the Buyer or its agents.

8.3 The Company shall at any time be entitled to appropriate any payment made by the Buyer in respect of Goods in settlement of such invoices or accounts in respect of such Goods as the Company may in its absolute discretion think fit, notwithstanding any purported appropriation to the contrary by the Buyer.

8.4 If the Buyer:

8.4.1 makes default or commits any breach of its obligations to the Company and fails to remedy such default or breach within a reasonable time not exceeding 14 days; or

8.4.2 is involved in any legal proceedings in which its solvency is in question; or

8.4.3 is a company and any meeting is convened or resolution is passed or petition is presented (otherwise than for reconstitution or amalgamation) to wind it up, or a receiver is appointed or is subject to an administration order; or

8.4.4 ceases or threatens to cease to trade

then in any such case the Company shall immediately become entitled (without prejudice to its other claims and rights under any contract) to suspend further performance of any contract for such time not exceeding six months as it shall in its absolute discretion think fit or (whether or not notice of such suspension shall have been given) to treat any contract as wrongfully repudiated by the Buyer and forthwith terminate such contract.

9. Inspection / Shortages, etc.

9.1 The Buyer is under a duty to inspect the Goods on delivery or on collection, as the case may be.

9.2 Claims for non-delivery must be made within 7 days of the invoice date.

9.3 The Company shall be under no liability for any defect, damage in transit or shortages that would be apparent on careful inspection if a written claim is not delivered to the Company within 2 days of delivery or collection of the Goods, as the case may be, detailing the alleged defect, damage or shortfall.

9.4 In all cases where defects, damages or shortages are complained of the Company shall be under no liability in respect thereof unless an opportunity to inspect the Goods is supplied to the Company.

9.5 Subject to Clause 9.2, Clause 9.3 and Clause 9.4, the Company shall make good any shortage in the Goods and (where appropriate) replace any Goods which are defective or damaged in transit as soon as it is reasonably able to do so, but otherwise shall be under no liability whatsoever arising from such shortage, defect or damage.

10. Warranty

10.1 The Buyer should satisfy itself by inspecting and/or testing samples of the Goods or otherwise to establish that all Goods delivered are of merchantable quality and comply with all relevant legal requirements, and the Buyer will be deemed and conclusively presumed to have done so.

10.2 The Company warrants that on delivery the Goods are of merchantable quality and comply with all relevant legal requirements.

11. Liability

11.1 Introduction

11.1.1. Nothing in Clause 11 shall be deemed to exclude or restrict the Company’s liability for death or personal injury resulting from negligence.

11.1.2. Each of the sub-clauses in Clause 11 is to be treated as separate and independent.

11.2 Warranty and Exclusions

11.2.1. The Company agrees that if any Goods are not of merchantable quality or compliant with all relevant legal requirements on delivery, the Company will at its own option replace the Goods at its own expense or refund the purchase price or a fair proportion of it.

11.2.2. Claims in respect of any issues covered by Clause 11.2.1 should be made as soon as such issues are reasonably capable of discovery but in any event within 14 days of delivery or collection of the Goods, as the case may be, failing which no such claims will be considered by the Company.

11.2.3. In consideration for receiving the benefit of Clause 9.5, Clause 10.2 and Clause 11.2.1, the Buyer agrees that no other warranties or indemnities, express or implied, statutory or otherwise, shall form part of any contract or shall be implied into any contract with the Company.

11.3 Exclusion of Consequential Loss

The Company shall not be liable for any consequential or indirect loss suffered by the Buyer whether this loss arises from breach of duty in contract or tort or in any other way (including loss arising from the Company’s negligence).

11.4 Limitation

The Company’s total liability for any one claim or for the total of all claims arising from any one act of default of the Company (whether arising from the Company’s negligence or otherwise) shall not exceed the contract price.

12. Assignment

The Buyer shall not assign or transfer or purport to assign or transfer the contract or the benefits thereof to any other person without the prior written consent of the Company.

13. Proper Law and Jurisdiction

The contract shall be governed by and construed in accordance with the laws of England.

14. Waiver

The rights and remedies of the Company under the contract shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by the Company, nor by any failure of or delay by the Company in asserting or exercising any such rights or remedies.

15. Headings

The headings of these Terms and Conditions are for convenience only and shall have no effect on the interpretation thereof.

Social Content Conditions

Use of user generated content

By responding:

  • #YesHB on Instagram or Twitter or
  • providing blanket written (digital and print) consent to any images you share from your social channels that use #MyHB, #Hollandandbarrett or #CleanerBeauty in description

You agree to the following:



You grant Pure Herb, its affiliates and/or related entities (collectively “Pure Herb”) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram or Twitter together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) in any media, including but not limited to its webpages, social media pages, emails, digital advertising, retailer sites, third party sites, stores for its marketing and/or its advertising both print and digital.


You grant Pure Herb the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.


Pure Herb may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.


You confirm and agree that:


(i) you own all the rights in the User Content and/or that you have permission from any person(s) appearing in the User Content to grant the rights herein;

  • (ii) you and all other person(s) appearing in the User Content are not under 16; and
  • (iii) Pure Herb’s use of your User Content will not break any law or violate the rights of a third party. Pure Herb has the right to disclose your identity to any third party who claims that the User Content infringes their rights.

You warrant that your User Content is truthful and accurate and that it does not misleadingly exaggerate the effect any Pure Herb product(s) are capable of achieving (whether through pre-production techniques (including lash inserts, hair extensions etc) or post-production techniques (including filtering, retouching or editing etc)).


You consent to Pure Herb’s collection of any personal information you provide, and Pure Herb’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third parties working on Pure Herb’s behalf. By posting User Content with any Hashtag(s) defined below or otherwise providing Pure Herb with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Pure Herb’s Privacy Policy, and applicable data protection laws and regulations.


You will not hold Pure Herb, or any person acting on Pure Herb’s behalf, responsible for any claims or demands in connection with the use of your User Content.


You accept that Pure Herb will not pay you for the use of your User Content and/or for any intellectual property rights connected with them.


You accept that Pure Herb may refuse to use or remove your User Content for any reason.


If you change your mind about sharing your User Content, or you do not want Pure Herb to contact you about User Content again, please opt out by contacting our customer services team.


Pure Herb reserves the right to alter these Terms and Conditions without warning.  

Ratings & Reviews Terms & Conditions


These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Pure Herb (the "CRR Service"). To the extent of any conflict between Pure Herb's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.


By submitting any content to Pure Herb, you represent and warrant that:


  • you are the sole author and owner of the intellectual property rights thereto;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate;
  • you are at least 18 years old;
  • use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:


  • that is known by you to be false, inaccurate or misleading;
  • that infringes any third party''s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • for which you were compensated or granted any consideration by any third party;
  • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Pure Herb (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys'' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


For any content that you submit, you grant Pure Herb a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.


All content that you submit may be used at Pure Herb's sole discretion. Pure Herb reserves the right to change, condense or delete any content on Pure Herb's website that Pure Herb deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Pure Herb does not guarantee that you will have any recourse through Pure Herb to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Pure Herb reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Pure Herb, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Pure Herb, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.


By submitting your email address in connection with your rating and review, you agree that Pure Herb and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.


Ratings and reviews left on any of our products are the opinion of Pure Herb customers. Pure Herb does not endorse these views, nor should they be regarded as health claims or medical advice. All reviews are collected and verified as genuine by a third party called Bazaarvoice.

Ratings & Reviews Prize Draw Terms & Conditions


  1. The prize draw is promoted by Pure Herb Retail Limited, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH, England (“The Promoter”).
  2. This prize draw is governed by the laws of England & Wales.
  3. The prize draw runs from the 1st day of each period to the last day of that period. All entries made before midnight on the last day of the four weekly period will be entered into the prize draw for a chance to win £100 Pure Herb vouchers to spend online.
  4. Only one prize draw entry is allowed per customer in each four-weekly period. This means that no matter how many ratings and reviews are completed, only one of the responses will be put forward for the draw in any four weekly period.
  5. The prize draw is open to all Pure Herb customers aged 18 or over, who are UK residents.
  6. Customers who submit a product review online during a four weekly period in respect of purchases from www.hollandandbarrett.com will gain entry into the prize draw.
  7. The Promoter reserves the right to verify the eligibility of entrants and decisions made by the Promoter will be final and no correspondence will be entered into.
  8. One prize of £100 Pure Herb vouchers is available to the prize draw winner. The prize is non-transferable and there is no cash alternative available.
  9. One winner will be selected at random every 4 weeks from the previous 4 weeks of entries. The winner will be contacted by the email address they provided upon entry. Reasonable efforts will be made to contact the winner. If the winner cannot be contacted, or are unable to comply with these terms and conditions, The Promoter reserves the right to offer the prize to the next eligible entrant drawn at random.
  10. The Promoter reserves the right to alter, amend or foreclose this prize draw without prior notice.
  11. The Promoter will not be responsible for any entries that are not received for any reason, whether lost, delayed or due to any technical difficulties, malfunctions or otherwise, including any failure which is within the control of The Promoter.
  12. The winner’s name may be obtained by sending a written request to Pure Herb Retail Limited, Samuel Ryder House, Barling Way, Eliot Park, Nuneaton, Warwickshire, CV10 7RH.
  13. The winner may be required to participate in non-paid publicity relating to the prize draw.

My Repeat Order


My Repeat Order Pure Herb


My Repeat Order is a subscription service offered by Holland & Barrett. Holland & Barrett reserves the right to change the repeat order benefits, the discount amount and free delivery offer at any time. Repeat order items will ship automatically based on the frequency you select until you cancel. By placing your order you are authorising us to charge your card for future orders at the frequency you have selected.


You can change the frequency or cancel your repeat order subscriptions at any time through the My Repeat Orders section which can be found in My Account. On all repeat orders you will qualify for the best product price plus 5% off and free standard delivery. The best price is calculated based on the lowest price available in the 28 days prior to the date your order places.

 

Your first order is excluded from free delivery unless you spend the following: more than £10 for Click & Collect, more than £20 for Standard delivery or more than £60 for Next Day delivery. Free delivery is available on subsequent Repeat Orders, regardless of the order value. 


Eligible Purchases


Only items marked with the 'repeat order logo' on product pages will qualify for Repeat Order benefits.


Termination


We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.